NEC 2400IMX system manual General Information

GENERAL INFORMATION

•Break Mode

This is the state of an ACD position (including supervisory position), which is activated by the agent pressing the “BREAK” key to disallow the termination of incoming ACD calls before the agent temporarily leaves the position.

•ACD Trunk in a Fusion Network

ACD trunks can be accommodated in the multiple nodes within the Fusion network and via the trunk in the remote node, ACD calls can be originated or picked up from the agent accommodated in the node that pro- vides ACDP.

•Agent Anywhere

With this function, ACD agent positions can be installed in multiple nodes of a Fusion Network, and ACD calls can be distributed to ACD agents in the remote node. Those agent positions are controlled by one ACDP in a Fusion Network.

•Expanding ACD capacity

With the ACD Option Service Software, the built-in ACDP capacity will be extended and more than 1000 agent positions can be installed.

•Split of Supervisors (see Multiple Supervisor Groups (Splits) - ACD [M-79A])

Split formed by multiple supervisors. It is beneficial when more than one supervisor serves a split of agents.

CHAPTER 2 NDA-24282

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