NEC 2400IMX system manual 86A Auto Work Mode for PBX Calls ACD, None

AUTO WORK MODE FOR PBX CALLS - ACD

A-86A AUTO WORK MODE FOR PBX CALLS - ACD

GENERAL DESCRIPTION

All the agents, within a split, can automatically be placed in Work mode when handling a call on a PBX line. Incoming and outgoing PBX calls are treated separately.

When this feature is applied to incoming PBX calls, an agent will be automatically placed in Work mode upon receiving an incoming PBX call.

When this feature is applied to outgoing PBX calls, an agent will be automatically placed in Work mode upon receiving dial tone on their PBX line.

If Work mode is restricted, Break mode is used instead.

OPERATING PROCEDURE

None

SERVICE CONDITIONS

This feature is implemented through the ACDSPL command. The command data is on a split-wide basis.

Note: See ACDSPL Programming in Chapter 7.

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