NEC 2400IMX system manual ACD Service in Fusion Network

ACD SERVICE IN FUSION NETWORK

Table C-1 ACD Service List in Fusion Network (Continued)

: Available, ⋅ : Not available, – : Not applicable

		FCCS
FEATURE		Series	Series
	SERVICE NAME		7300
CODE		7300
			(Release 7)
		(Release 5)
			or later
		or earlier
			(Note)
F-10A	Function Groups (Splits) - ACD	⋅
F-25A	Flexible ID Codes - ACD	–	–
H-20A	Holiday Scheduling - ACD	–	–
H-31A	Hot Split - ACD	⋅
I-99A	Infolink Data Messages - ACD	–	⋅
L-19A	Logon/Logoff Position - ACD	–
L-48A	Language Default - ACD	–	–
L-92A	Logoff Warning - ACD	⋅	⋅
M-28A	Monitoring - ACD Supervisor - ACD	⋅
M-29A	Multiple Customer Groups - ACD	⋅
M-79A	Multiple Supervisor Groups (Splits) - ACD	⋅	⋅
M-88A	MIS Operator Selection - ACD	⋅
M-89A	Monitor Me - ACD	⋅
M-90A	Multi-Split Agent - ACD	–
N-12A	Night Service - ACD	–
N-14A	Non-ACD Call - ACD
O-10A	Overflow Outside - ACD
P-21A	Priority Queuing - ACD	–
P-40A	Pilot Numbers - ACD
P-45A	Personal Emergency and Assist - ACD	⋅
Q-1A	Queuing - ACD
R-19A	Release - ACD Position - ACD	–
R-145A	Ring Delay - ACD	⋅	⋅
S-91A	Splits - ACD	⋅
S-97A	Split Display - ACD Position - ACD	–	–
S-98A	Split Selection - ACD	⋅
S-108A	Stranded Call Routing - ACD	–

Note: When the “AGENT ANYWHERE” data is programmed.

APPENDIX C NDA-24282

Page 464

Revision 1.0