NEC 2400IMX system manual Design of UCD station, Pattern

OFFICE DATA DESIGN

2.1 BACK-UP UCD

When a system provides the back-up UCD group, ACD calls will be routed to the back-up UCD group if ACD system is corrupted.

Design of UCD station

•Pattern 1

AMNON

ASHU

400

300

500

401

301

501

402

302

502

(ACD)

(PBX)

UCD

(ACD)

(PBX)

UCD

(ACD)

(PBX)

UCD

Control

STA

STA

STA

Supervisory position Agent position 1 Agent position 2

•Pattern 2

AMNON ASHU

400	300	500
(ACD)	(PBX)	UCD
		Control
		STA

401	301	402	302
(ACD)	• PBX	(ACD)	• PBX
	• UCD STA		• UCD STA

Supervisory position Agent position 1 Agent position 2

•Pattern 3

						AMNON			ASHU
400	300	401	301	501			402	302
(ACD)	• PBX	(ACD)	(PBX)			UCD	(ACD)	• PBX
	• UCD STA				Control			• UCD STA
						STA

Supervisory position Agent position 1 Agent position 2

CHAPTER 5	NDA-24282 (E)
Page 176
Revision 1.0