NEC 2400IMX system manual When Message, 26-V is displayed, Host is still in abnormal status?

SYSTEM MAINTENANCE

4.2.1TCP/IP LINK FAILURE

For details of System Massage “4-R” and “26-V”, see Section 3.2.1 and Section 3.2.3 in this Chapter.

START

According to each fault situation, perform the repairing procedure referring to the table below.

1.When the PBX software Series 7300 and the ACD software R1 or the earlier software are in- stalled.

Table 9-3 Repairing Procedure for TCP/IP Link Failure (Message “4-R”) (1/2)

ERR	Detail information of ERR	Check Item
01	TCP/IP connection is down for the TCP connection	Restart the Host
	disconnection ordered from Host.
0C	According to Heart Beat function of Host, abnormal status of	Check system operation of the Host
	the Host system operation is detected.
0D	Not used
0E	TCP port is released due to the detection of abnormal state in	Re-check the operation status of Host.
	the TCP/IP part (such as B-level Infinite Loop. etc.)
0F~FF	Not used

2. When the PBX software Series 7300 and the ACD software R2 or the later software are in- stalled.

Table 9-3 Repairing Procedure for TCP/IP Link Failure (Message “4-R”) (2/2)

ERR	Detail information of ERR	Check Item
01	TCP/IP connection is down for the TCP connection	Restart the MIS or IVR/Host
	disconnection ordered from MIS or IVR/Host.
0C	According to Heart Beat function of MIS or IVR/Host, abnor-	Check system operation of the MIS or
	mal status of the MIS or IVR/Host system operation is detected.	IVR/Host
0D~FF	Not used

3. When Message, “26-V” is displayed:

Table 9-4 Repairing Procedure for TCP/IP Link Failure (Message “26-V”)

	ERR	Error Situation	Check Item
		TCP/IP connection is down because the text is not transmitted	[1] Check the TCP/IP Transmission
		continuously.	capacity on the UAP side is proper or
	01		not.
			[2] Check on the operation status on the
			UAP side is normal.
		Incorrect text format is received.	[1] Check the software operation on the
	02		Host side.
			[2] Check the LAN cable connection
			status.
	03	TCP/IP connection is released due to the TCP port	Re-start the Host computer.
		disconnection order from the Host.
	04	TCP port is released due to the detection of abnormal state in	Re-check the operation status of Host.
		the Host operation.
		TCP/IP connection cannot be established due to the connection	The number of allowed ports for
	05	port capacity over.	application use via TCP/IP must be 16 or
			less. Adjust the total port number within
			this range.
Host is still in abnormal status?
If yes,	Host is out of order. Repair the Host computer.
If no,	PZ-PC19 (LANI) card is out of order. For the replacement procedure, see the “NEAX2400 IMX
	System Operations and Maintenance Manual”.

CHAPTER 9	NDA-24282 (E)
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Revision 1.0