NEC 2400IMX system manual Acdlog Assignment of ACD Receiver ID Code

ACDLOG: ASSIGNMENT OF ACD RECEIVER ID CODE

ACDLOG: Assignment of ACD Receiver ID Code

1.Function

This command is used to assign, list, print, and remove logon data. Each agent logon identifies the user’s tenant, name, language preference, and personal Pilot number information, as well as the splits (with the associated priority level) the Logon ID is allowed to access, whether multisplit is allowed, and the personal assist and emergency numbers.

Agent Logon

Logon
Tenant Number:		Logon ID:Language:		Remove
Agent Name:		Abbr. Name		List
			Personal Queuing	Close
Any Split			Pilot Number:
#	Split #/Name	Preference Attrb.
1	1FPRC 40-1	1	Max Queue Depth:
			Personal Forward CCV
			Index:Step
			:
????????			Personal Overflow CCV
Personal Numbers			Overflow Timeout:
Assist Request:		Emerg Request:	Index:Step
			:
Remove Logon?

2.Precautions

1.Leading zeros are permitted in logon ID codes. A logon of 00127 is the same as 127.

2.Each split determines whether ID codes are required for logging on. (See ACDSPL command.)

3.An ID code may be used at only one position at any given time. Multiple logons with the same ID are not permitted.

4.Position data (defined with the ACDPSN command) and logon data (defined with the ACDLOG command) are used to specify the valid logon/position mode combinations. Valid modes are: ACDPSN = Specified/Any. ACDLOG = Single Split, Any Split or Multiple Splits. See Table 7-5in ACDPSN command for detailed information.

5.If using Abacus MIS, the logon ID cannot exceed four digits.

6.When Agent Queuing Options (see Splits - ACD [S-91A]in Chapter 5) is assigned in ACDSPL), the priority is used as the agent’s preference level. If not, the value is used as the priority for taking calls terminated to multiple splits.

NDA-24282 CHAPTER 7

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Revision 1.0