NEC 2400IMX system manual Ccvact

OFFICE DATA DESIGN

3.The following operation codes (OP-CODE) are not available for OAI system when OAI and ACD system are used together in the same Fusion Network. See AOKC command in Chapter 7 for details.

MSF (F-KIND=1): OP-CODE=185~191

TMF (F-KIND=2): OP-CODE=248~255

4.Proper number of connection trunks must be prepared to prevent the traffic congestion. If all connection trunks are busy, ACD call distribution is not available. If such a situation occurs, program the CCV step as shown below. Using this data setting, ACD calls distribution to transfer to another agent position is avail- able using the alternate routing function.

Transfer is assigned at CCV Step 20.

The system is designed to select the alternating route assigned in Step 20 automatically if the connection trunk is busy.

Table 5-1 CCV for ACD CallsTransfer (in case of Traffic Congestion)

CCV step	CCVACT	Remarks
1	Queue Assign
2	Pause
3	Announcement
4	End CCV	Be sure to assign “End CCV” by CCV Step 19 so that the call is not processed
		with CCV Step 20 “Transfer”.
:
:
	Transfer	Examples of alternating route (dialed number of the transfer destination)
20		• Monitor Number in the self-node
		• Monitor Number in the remote node via outgoing trunk route

NDA-24282 (E)	CHAPTER 5
	Page 183
	Revision 1.0