NEC 2400IMX system manual Acdplt, Number. Options are Index CCV index and step number

FIELD VALUES FOR ACD SCREENS

Table B-1 Field Values for ACD Screens (6/8)

FIELD NAME	DESCRIPTION	VALUES	DEFAULT	REQUIRED
			SETTING	/OPTIONAL
Personal	Overrides the emergency request number programmed in
emergency	ACDSPL.	up to 5	none	optional
request		digits
number
Personal pilot	Defines the number programmed in AMNO/AMNOL/	up to 5	none	optional
number	AMNON. (Not programmed in ACDPLT.)	digits
Personal	Defines the announcement used for calls directed to personal
queue	queue (for the entire tenant).	1 ~ 58	none	optional
announcemen
t number
Personal	Defines the priority for calls that overflow from a personal
queue	queue.
overflow/		1 ~ 250	1	optional
forward
priority
Pilot name	Name displayed when a call is answered at positions.	up to 20	blank	optional
		characters
Pilot number	A directory number that calls can be presented to. (Personal	up to 5	none	required
(ACDPLT)	pilot numbers are not programmed here.)	digits
Position	The My Line of the ACD position.	up to 5	none	required
		digits
Queue	Priority at which a call from this trunk group (route) is placed	1 (high) ~	1	required
priority	in the queue.	250 (low)
Route to:	Method used to route a call when presented to this pilot	CCV
	number. Options are:	index
	• CCV: index and step number	(1 ~ 900)	CCV
	• Week Schedule: reference number	and step
			index 1,	required
		(1 ~ 20)/
			step 1
		week
		schedule
		(1 ~ 10)
Split name	Name displayed at positions at logon time.	up to 20	blank	optional
		characters
Split number	Number that references a split.	1 ~ 250	1	required
Split priority	Used when assigning calls to agents in multi-split mode.	1 ~ 250	1	required
Splits	Maximum number of splits assigned to this tenant.	1 ~ 250	1	required
(ACDTN)

APPENDIX B NDA-24282

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