NEC 2400IMX system manual NAP-215-107 Sheet 1/1 Overflow

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-107

Sheet 1/1

Overflow

START

Log on the ACD agent and supervisory positions of the overflow origination split.

Log on the ACD agent and supervisory positions of the overflow destination split.

C.O. trunk incoming.

•Place C.O. trunk calls sequentially from stations A, B and C to stations D, E and F respectively.

	ELC/DLC
Overflow	G
Designation
	H
Split
Overflow	COT
	I
Origination
	J
Split
	LC
	A
	B
	C
	D
	E
	F

(Overflow period elapsed).

Call termination at overflow destination split.

Answering by ACD agent position.

•At the moment an agent position answers, it hears the ACD call transfer identification tone, after which the communication can be started.

Release of ACD agent position.

Apply the test procedure above to each trunk group for which Overflow has been set.

END

NDA-24282 (E)	CHAPTER 6
	Page 321
	Revision 1.0