NEC 2400IMX system manual Acdpsn Assignment of ACD Position Data

ACDPSN: ASSIGNMENT OF ACD POSITION DATA

ACDPSN: Assignment of ACD Position Data

1.Function

This command is used to assign, list, print, and remove ACD position data. Each position is identified by the tenant it belongs to, the number of its ACD line and the PBX line it may have, and what split(s) the position belongs to.

Position Data

Tenant Number:	ACD FPC40	Remove
Position Number:
		List
Line Numbers	Split Assignment:
ACD:	Any Split	Close
PBX:
	Allow Supervisor Tally-Ohs
	Analog Agent Position
Remove Position?

2.Precautions

1.The terms supervisor and agent are used as a convention but are not differentiated by the ACD.

2.Any position may have a NIGHT key.

3.Removing positions removes them as ACD agents or supervisors. Positions still function as PBX lines unless removed using ASDT (see NEAX2400 IMX Office Data Specifications).

4.If changing the Tenant Number, My Line number, or ACD line number with the ASDT/ASTN commands (PBX), the position must first be deleted using the ACDPSN command before changes using the ASDT/ASTN commands may be made. See the procedure below:

STEP 1: Delete the ACDPSN data of ACD agent/supervisory position.

STEP 2: Change the number using ASDT or ALGSL/ALGSN

STEP 3: Assign the changed number and other data in the ACDPSN data.

5.See Section 2.3.1, “System Capacity” in Chapter 2 for maximum number of ACD positions per ACD in the IMX System.

6.If an invalid PBX or ACD line number is programmed in ACDPSN, it may cause erroneous CW lamp problems.

7.There should only be two lines on an ACD position (the My line and the ACD line). If other lines are programmed on an ACD position, the MIS status may be incorrect.

8.Do not allow Call Pickup to ACD lines (may cause incorrect MIS status).

CHAPTER 7 NDA-24282

Page 392

Revision 1.0