NEC 2400IMX system manual Action Argument Description

FIELD VALUES FOR ACD SCREENS

Table B-1 Field Values for ACD Screens (3/8)

FIELD NAME	DESCRIPTION	VALUES	DEFAULT REQUIRED
			SETTING /OPTIONAL

CCV step	One of up to 20 steps in a Call Control Vector. (See ACDCCV				See below	none	required
	command for details.) Possible steps are listed below.
ACTION			ARGUMENT	DESCRIPTION
Queue To			split number	Offer the call to the split
Dequeue From			split number	Stop offering the call to the split
Conditional Queue			split number	Offer the call to the split if it meets a conditional threshold
If Not Queued Go To			CCV index and step	If the split queue is full, go to Busy or specified CCV index and
				step
Go To			CCV index and step	Go to the specified CCV index and step
Transfer To			1 ~ 10	Route the call to a number (up to 22 digits)
New Priority			priority (1 ~ 250)	Change the call’s priority to the specified value
Up Priority			amount (1 ~ 250)	Change the call’s priority by the specified amount
Announcement			number (1 ~ 58)	Route the call to an announcement
Hang Up			—	Disconnect the call
Pause			seconds (1 ~ 999)	Pause before performing the next step
End			—	End of CCV
Skip			percentage (1 ~ 99)	Skip percentage to next step
IVR Announcement			number (1 ~ 99)	Connect call to IVR for customized announcement
Individual IVR			IVR access number	Individual IVR port number in a CCV step basis
ETA Less			seconds (1 ~ 9999)	Do next step if estimated time to answer is less than specified
				time
ETA Greater			seconds (1 ~ 9999)	Do next step if estimated time to answer is greater than specified
				time
ETA Less in a			split (1 ~127)/	Do next step if estimated time to answer is less than specified
specified split			seconds (1 ~ 511)	time in a specified split
ETA Greater in a			split (1 ~127)/	Do next step if estimated time to answer is greater than specified
specified split			seconds (1 ~ 511)	time in a specified split
Ring Delay			seconds (1 ~ 15)	Delay time to start ringing for the next incoming call
Chime	Call Waiting chime that sounds when the call waiting				On/Off	Off	required
(ACDSPL)	threshold is met.
Conditional	Method for accepting calls into the split:				No Calls/
threshold	•	No Calls Accepted: no calls are accepted into the queue.
					Agents
method	• Agents Available: calls are accepted depending on the					No Calls
					Available/		required
		number of available positions.			Calls in	Accepted
	•	Calls in Queue: calls are accepted depending on the num-
					Queue
		ber of unanswered calls in queue.
Conditional	Value used in conjunction with the method (described above):				1 ~ 250
threshold	•	Agents Available: the number of positions that must be			(Agents
value		available before calls will be accepted.			Available)	none	optional
	• Calls in Queue: the least amount of unanswered calls in the				1 - 699
		queue before calls will be accepted.			(Calls in
					Queue)
				NDA-24282			APPENDIX B
							Page 457
							Revision 1.0