NEC 2400IMX system manual 133A do not Disturb Split ACD

DO NOT DISTURB - SPLIT - ACD

D-133A DO NOT DISTURB - SPLIT - ACD

GENERAL DESCRIPTION

The Do Not Disturb feature disables queuing when there are no agents logged onto the split. When the last agent logs off the split will be automatically placed in the Do Not Disturb mode. Although similar to Night Mode in some respects this feature does not activate the NIGHT lamp. Incoming calls cannot queue to this split as long as it is in the Do Not Disturb mode. As soon as an agent logs in the Do Not Disturb mode is cancelled and queuing is enabled. See also Stranded Call Routing - ACD [S-108A]for how to process calls which were left behind in queue when the last agent logs off.

If the Do Not Disturb mode is active any Call Control Vector (CCV) step that would cause a call to be queued to the split is ignored. The CCV processing will continue until a queuing or transfer step is reached. Any Pause and Announcement steps that are encountered, between the ignored queuing step and the subsequent queuing/ transfer step, are also ignored.

After the call is queued to another split or transferred to a PBX number, the CCV processing will continue in a normal fashion, with every Pause and Announcement step processed normally.

OPERATING PROCEDURE

The DO NOT DISTURB option is implemented through ACDSPL. The command data is on a split-wide basis.

The following example illustrates how the feature functions.

Do Not Disturb CCV Example

Step		CCV INSTRUCTION	DETAIL DATA
		(CCVACT)	(CCVACT DATA)
1.	10 (QUEUE TO SPLIT)		5
2.	1	(PAUSE)	15
3.	2	(ANNOUNCEMENT)	3
4.	1	(PAUSE)	22
5.	8	(CONDITIONAL QUEUE TO SPLIT)	12
6.	2	(ANNOUNCEMENT)	4

1.Split 5 has been programmed to be placed in DO NOT DISTURB mode when agents are not logged onto the split. There are no agents logged onto Split 5.

2.A call to an ACD pilot number processes the CCV shown above.

3.The Queue to Split 5 in Step 1 is ignored, because Split 5 is in DO NOT DISTURB mode.

4.The Pause in Step 2 is ignored because the call was not queued during Step 1.

5.Also the Announcement in Step 3 and the Pause in Step 4 will be ignored since the call was not queued.

6.The conditional Queue to Split 12 is processed. The conditions for queuing are satisfied, and the call is queued to Split 12.

CHAPTER 5	NDA-24282 (E)
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Revision 1.0