NEC 2400IMX system manual Acdspl Assignment of ACD Split Data

ACDSPL: ASSIGNMENT OF ACD SPLIT DATA

ACDSPL: Assignment of ACD Split Data

1.Function

This command is used to assign, list, print, and remove ACD split data. Each split is configured through this command for its answer mode, after call status, conditional thresholds, and operationally-related directory numbers and other split-related data.

Split Data
Split
Tenant Number	Split:	Name:	Hot Split:		Remove
Dash	Queue	Dir Numbers	Upon PBX Call		List
Recover Time:	Maximum Depth:	Night	Auto Work on Ring:
	Agent Priority Queuing:		Auto Work on Answer:		Close
Auto Answer:		Assist:
			Auto Work on Dial Out:
Auto Ready After Call:	Queue When Vacant:
Require Tally Per Call:	Work Mode	Emergency	Auto Ready on Release:
	Restricted:
Standard Calls CCV	TimeOut	Recorder #	Conditional Threshold
Index:
	While On PBX Call
Step:			Agents Available
	Analog TimeOut			1
Agent			Call Waiting Thresholds
Logoff Warning Criteria	Jack Out Mode:		Light:
Require Logon ID:	Multiple Break Types:		Flash:
		Assist Key "Monitor
			Chime:
R e m o v e S p lit?

2.Precautions

1.Directory number for assist, emergency, and night should be assigned before assigning split data.

2.The dictation trunk for emergency calls should be assigned before assigning split data.

3.The operation of Conditional Thresholds (COND) is shown in Table 7-4.

Table 7-4 COND (Conditional Thresholds)

METHODS	CONDITIONS	RESULTS
No Calls Accepted	No Call Accepted. Note 1	No conditional calls will be
		accepted by the split.
Agents Available	Number of agents that must be available for conditional	Conditional calls will or will not be
Value: 1 to 250	queue calls to be accepted. Note 2	accepted.
Calls in Queue	Will only accept conditional queue calls, depending on	Conditional calls will or will not be
Value: 1 to 699	how many calls are already in queue to the split. Note 3	accepted.

Note 1: If COND= NO CALLS ACCEPTED is selected, this split will not accept conditional Queue call.

CHAPTER 7 NDA-24282

Page 384

Revision 1.0