NEC 2400IMX system manual NAP-215-103 Sheet 1/1 Priority Processing

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-103

Sheet 1/1

Priority Processing

START

Log off all ACD agent/supervisory positions.

C.O. trunk incoming to the non-priority queue.

•Place C.O. trunk calls from station A to station D and from station B to station E, and let them terminate in the routes for the non- priority queue.

C.O. trunk incoming to the priority queue.

•Place C.O. trunk call from station C to station F, and let it terminate in the route for the priority queue.

		NPQ (Non Priority
		Queuing) Route
Agent Position	ELC/DLC	COT
	NPQ	COT
	LC	COT
A	PQ	PQ (Priority
B		Queuing)
		Route
C
	D
	E
	F

Log on and After Call Work mode release at ACD agent position.

Log on one of the agent positions in the split where calls queued in the non-priority queue and priority queue are terminated, and release the After Call Work mode.

Incoming at ACD agent position.

Answering by ACD agent position.

•Check that the first communication can be held with the originator of the call in the priority queue (sta- tion C).

•Check that the CW lamp on the agent position illuminates during queuing.

•Check that the number of waiting calls is indicated on the MIS terminal of the supervisory position during queuing.

Release of ACD agent position.

•After the above, confirm the originators of the calls in the non-priority queue (station A, then station B).

Apply the test procedure above to all splits.

END

Note: The priority of C.O. trunk call incoming queue is determined depending on the queue priority set with the Assignment of Trunk Group data (ACDTG) command.

NDA-24282 (E)	CHAPTER 6
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