NEC 2400IMX system manual 133A Agent Anywhere ACD, None

AGENT ANYWHERE - ACD

A-133A AGENT ANYWHERE - ACD

GENERAL DESCRIPTION

This feature is used in the fusion network. This feature allows the ACD agent position to be installed in any fusion node irrespective of the node having the ACDP. (Those ACD agent positions in multiple nodes are controlled by one ACDP). By using this feature, the ACD call terminated at the trunk in the self node can be handled by ACD agent positions in the self node. A split can consist of ACD positions belonging to multiple nodes.

This feature is available with the Series 7300 or later PBX software.

OPERATING PROCEDURE

None

SERVICE CONDITIONS

1.Refer to the condition described in Section 2.2, ACD In a Fusion Network Data Assignment of this chapter.

2.ACDP is in only one node of the Fusion Network.

3.The node that has the most ACD agent positions must be specified for the node providing ACDP.

4.After the system initialization is complete in the node providing the ACDP, it will take around five minutes until the ACD service becomes effective in all nodes. (It depends on the quantity of the ACD data. The shortest time is 30 seconds.)

The reason for the delay is because of the time to complete transferring the ACD data written in the Variable Network Data Module (VNDM) to all nodes.

5.The pilot number (including the personal monitored number and the dialed number for ANALOG ACD POSITION [A-91]) has to be registered in the Network Data Memory (programmed in AMNON).

6.After the ACD pilot number is added or deleted, it takes around five minutes until the new pilot number becomes effective in all nodes. (It depends on the quantity of the ACD data. The shortest time is 30 seconds.) When adding or deleting ACD pilot number, the VNDM data is automatically transferred to all nodes. Thus, the addition or deletion of the pilot number has to be done in low traffic.

7.The node providing the ACDP must be initialized when all the other nodes are in on-line mode.

8.When you initialize the node that does not accommodate the ACDP, you must also initialize the node providing the ACDP.

9.When you add a node/nodes to the network, you have to initialize the node that accommodates the ACDP. Until you complete the initialization of the node providing the ACDP, you cannot use the ACD agent position or the ACD trunk in the additional node.

10.The MIS must be installed in the node providing the ACDP.

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