NEC 2400IMX system manual Hhmm, Mm/Dd

FIELD VALUES FOR ACD SCREENS

Table B-1 Field Values for ACD Screens (4/8)

FIELD NAME	DESCRIPTION	VALUES	DEFAULT	REQUIRED
			SETTING	/OPTIONAL
Default	The language used on a logged-off ACD position.	English/
language		Japanese/
		Spanish/	English	required
		Italian/
		French/
		German
Do Not	Specifies how ACD calls will be handled when there are no	Queue/
Disturb	positions logged onto the split.	Do Not	Queue	required
		Queue
Emergency	The directory number that will be dialed when the agent	up to 5
directory	presses the EMERGENCY button while on an ACD call.		none	optional
		digits
number
Emergency	Number of the recorder that will be connected to the call in	0 ~ 5
recorder	progress when an agent requires and emergency recording to		0 (none)	optional
		(0 = none)
number	be made.
File comment	Any supplementary remarks you wish to be associated with	up to 60	none	optional
(remark)	the file.	characters
Go to CCV	Defines action (CCV index and step) to be taken if the	CCV
(forward/full)	referenced logon ID is not logged on the system (forward), or	index
	if the personal queue is full (full).	(1 ~ 900)	none	optional
		and step
		(1 ~ 20)
Go to CCV	Defines action (CCV index and step) to be taken when there	CCV
(overflow)	is an overflow timeout.	index
		(1 ~ 900)	none	optional
		and step
		(1 ~ 20)
Holiday CCV	A list of entries to be followed when a Holiday Schedule is	Time
list	used. Each entry consists of a start time and a CCV index and	(HH:MM)
	step.	CCV	none	optional
		index and
		step
Holiday date	The month and day that is defined as a holiday.	Date	none	optional
		MM/DD
Holiday	Reference number for a holiday schedule.
schedule		1 ~ 3	none	optional
number
Hot split	Specifies whether this split is to be used for hot positions.	Yes/No	No	optional
Internal	Priority that a station call will receive when queued within the	1 (high) ~	15	required
priority	local system, when presented to the pilot number.	250 (low)
APPENDIX B	NDA-24282
Page 458
Revision 1.0