NEC 2400IMX Appendix C ACD Service in Fusion Network, Available, ⋅ Not available, Not applicable

APPENDIX C ACD SERVICE IN FUSION NETWORK

The table below shows Available or Not Available for each ACD feature described in Chapter 5 when those services are activated between two fusion nodes within a Fusion Network.

Table C-1 ACD Service List in Fusion Network

: Available, ⋅ : Not available, – : Not applicable

		FCCS
FEATURE		Series	Series
	SERVICE NAME		7300
CODE		7300
			(Release 7)
		(Release 5)
			or later
		or earlier
			(Note)
A-31A	Abandoned Call Search - ACD	–
A-34A	Assistance - ACD Agent - ACD	⋅
A-35A	Automatic Answer - ACD	–
A-37A	Availability - ACD Position - ACD	–
A-80A	Announcements - ACD
A-85A	Agent Personal Queue - ACD
A-86A	Auto Work Mode for PBX Calls - ACD	–
A-91A	Analog ACD Position - ACD	⋅
A-93A	Alternate Night CCV - ACD
A-133A	Agent Anywhere - ACD	⋅
B-20A	Break Mode - ACD	–
B-21A	Bad Call Notifications - ACD	–
C-35A	Call Distribution to Agents - ACD	⋅
C-67A	Call Transfer to Split Queue - ACD	⋅
C-68A	Call Waiting Indication - LCD Display/CW Lamp - ACD	–
C-70A	Calling Party Identification - ACD	–
C-108A	Call Control Vector - ACD	–	–
C-110A	Call Waiting Lamp with Chime - ACD	–
C-127A	Call Forwarding - Split - ACD
C-191A	Call Recover - ACD	–
C-199A	Connection Displays - ACD	–
D-133A	Do Not Disturb - Split - ACD	–
E-6A	Emergency/Recorder - ACD	⋅
Note: When the “AGENT ANYWHERE” data is programmed.
	NDA-24282		APPENDIX C
			Page 463
			Revision 1.0