OFFICE DATA DESIGN
-Software to be installed
•Software install for VNDM function (Basic ACD Option Service software,
•Software install for “AGENT ANYWHERE”
-Data Programming
•FPC number of Center Node providing VNDM (ASYDN: SYS1, INDEX533)
•“AGENT ANYWHERE” is in service/out of service (ASYDL: SYS1, INDEX864, b2)
•“MULTIPLE ACDPs in a Fusion Network” is in service/out of service (ASYDL: SYS1, INDEX864, b3)
(c)ACD incoming calls are routed to the busy tone connection./ACD incoming calls are distributed by
-Software to be installed
•Software install for VNDM function or ACD Trunk for Fusion function (Basic ACD Option Ser- vice software,
•Software install for “AGENT ANYWHERE”
-Data Programming
•FPC number of Center Node providing VNDM (ASYDN: SYS1, INDEX533)
•“AGENT ANYWHERE” is in service/out of service (ASYDL: SYS1, INDEX864, b2)
•“MULTIPLE ACDPs in a Fusion Network” is in service/out of service (ASYDL: SYS1, INDEX864, b3)
•FPC number of the node providing ACDP (ASYDL: SYS1, INDEX866)
(d)ACD incoming calls released before connecting with the ACD positions are not deleted from the queue (Abandoned Call Search is ineffective)/ACD positions are not automatically released from the connection with an ACD call after the call is released.
-Software to be installed
•Software install for extending the number of ports for SMFN (terminal) function (Basic ACD Option Service software,
-Data Programming
•CM usage (ASYD: SYS1, INDEX31, b0~3)
•OAI Call Processing Event Notification (ASYD: SYS1, INDEX241, b2)
•Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4~5)
(e)ACD agent position is locked up after transferring an ACD call to another position in the remote node.
-Software Install
•Software install for extending the number of ports for SMFN (terminal) function (Basic ACD Option Service software,
-Data Programming
•Number of ports for SMFN (terminal) (ASYDL: SYS1, INDEX864, b4~5)
-Others
•Check the destination node is PBX1 or PBX2 in Figure
(f)ACD incoming calls are not distributed using alternate routing function when system is down or con- nection trunks are all busy.
CHAPTER 5 | |
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