NEC 2400IMX system manual Introduction

CHAPTER 1 INTRODUCTION

1.GENERAL

This manual describes the system outline and procedures for installation/installation tests, operations, mainte- nance and data assignment of Automatic Call Distribution (ACD) in the IMX System.

1.1 CONFIGURATION OF THIS MANUAL

The configuration of this manual is shown in Table 1-1.

Table 1-1 Configuration of this Manual

CHAPTER	TITLE	CONTENTS
2	GENERAL INFORMATION	This chapter explains the concept, function and configuration of
		the NEAX2400 CallCenterWorX-Enterprise ACD System.
	INSTALLATION	This chapter explains the procedures of installation and or
3		installation tests of the NEAX2400 CallCenterWorX-Enterprise
		ACD System.
4	CIRCUIT CARDS	This chapter explains the circuit cards and switch settings for
		External ACD in the IMX System.
5	OFFICE DATA DESIGN	This chapter explains office data assignment applicable to the
		NEAX2400 CallCenterWorX-Enterprise ACD System.
	ACD SERVICE FEATURES	This chapter explains the test procedure of each ACD service
6	FUNCTIONAL TEST	feature.
	PROCEDURES
	PBX AND ACD COMMAND	This chapter explains the commands used in the NEAX2400
7	PROGRAMMING	CallCenterWorX-Enterprise ACD System. Sample
		programming sheets that may be copied and used to help
		configure a system are included.
	SYSTEM OPERATIONS	This chapter explains the operating methods of Agent/
8		Supervisory Position. And explains the restart processing of the
		NEAX2400 CallCenterWorX-Enterprise ACD System.
	SYSTEM MAINTENANCE	This chapter explains the maintenance, diagnoses (according to
9		system messages), and fault repair of the NEAX2400
		CallCenterWorX-Enterprise ACD System.
APPENDIX A	GLOSSARY	This appendix gives explanations of ACD-related terms.
	FIELD VALUES FOR ACD	This appendix gives descriptions of all data values entered into
APPENDIX B	SCREENS	MAT command screens when configuring and managing an
		ACD system.
APPENDIX C	ACD SERVICE IN FUSION	This appendix gives descriptions of the ACD service activated
	NETWORK	between two fusion nodes through Fusion link.

NDA-24282CHAPTER 1

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