NEC 2400IMX system manual ACD Group Configuration NDA-24282

GENERAL INFORMATION

•Trunk Group

A group, organized according to routes, of trunks which transmits calls incoming to or originated from the ACD System.

•ACD Group (Tenant)

An ACD system can be divided into groups according to the user firms or departments. The ACD group is the unit of such a division. Its configuration is as shown in Figure 2-8.

Note: The following data must be assigned on an ACD tenant basis:

•Trunk Group

•ACD Monitored Number (Pilot Number)

•Split

•Announcement Equipment

•Transferring Destination (STN)

•Transferring Destination (TRK)

Split

1

Split

n

Supervisory position

ACD

Group (Tenant)

ACD

Group (Tenant)

C.O.

Line

NEAX2400 IMX
Figure 2-8 ACD Group Configuration
NDA-24282	CHAPTER 2
	Page 15
	Revision 1.0