NEC 2400IMX SYS1, INDEX94, Name, Splits, Default Lauguage, Operator Access Code, Aspan

Models: 2400IMX

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MULTIPLE CUSTOMER GROUPS - ACD

b6:

Maximum Necessary Digit Data (“AMND” command)

b7:

Announcement Equipment Data (“AAED” command)

SYS1, INDEX94,

 

b0:

Tenant Restriction Class Data (“ATNR” command)

b1:

EPN Facility Restriction Data (“AEFR” command)

b2:

Primary Call Restriction Data (“APCR” command)

b3:

Authorization Code Data (“AATC” command)

Step 2: ACDTN-

Assign the ACD tenant data.

TN:

ACD tenant (1-10)

 

NAME:

Name corresponding to the ACD tenant data (max. 20 digits)

SPLITS:

Maximum Split for Tenant (1-250)

DEFAULT LAUGUAGE

 

 

English

 

 

Japanese

 

 

Spanish

 

 

Italian

 

 

French

 

 

German

 

OPERATOR ACCESS CODE:

Enter the operator access code programmed in the ASPA or

 

 

ASPAN

IVR PILOT NUMBER:

Number to access IVR directory numbers used by ACD

OUTBOUND ANSWER TIME:

Time (in seconds) after which an outbound call is assumed to have

 

 

been answered.

AGENT PERSONAL QUEUE:

Personal Announcement Number (0-58) or SPACE: feature not

 

 

used

PRIORITY:

Priority to use for split queuing after overflow or call forwarding

 

 

(1 to 255) or

 

 

SPACE: feature not used.

NDA-24282 (E)

CHAPTER 5

 

Page 265

 

Revision 1.0

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NEC 2400IMX system manual SYS1, INDEX94, Name, Splits, Default Lauguage, Operator Access Code, Aspan, IVR Pilot Number