NEC 2400IMX system manual Office Data Design ACD in a Fusion Network Data Assignment

OFFICE DATA DESIGN

2.2 ACD IN A FUSION NETWORK DATA ASSIGNMENT

This section provides general information about ACD in an Fusion Network and also, network establishment conditions, data programming. For the function differences, this information is classified into the following two functions.

Function 1 - ACD agents in a node providing ACDP can answer the ACD incoming calls via access to ACD trunks in the remote node. This is called “ACD Trunk for Fusion” in this manual.

Function 2 - ACD agents in multiple nodes can answer ACD incoming calls since multiple ACDPs can be provided in a Fusion Network (PBX software Series 7400 feature). This is called “Multiple ACDPs in an Fusion Network” in this manual.

Note: Feature [A-133] AGENT ANYWHERE allows ACD calls to be terminated to agents in remote nodes since Series 7300 software. See Section 3, “ACD Service Feature” in this chapter for details.

Conditions for Network Establishment

1. Telephone Number (maximum 5 digits) is used for the station number type (both PBX line and ACD line) to activate ACD system through Fusion Network. Note 1

2. Logical Route (1-254: route numbers more than 254 are not available) is used for the route type to activate ACD system through Fusion Network. The tables below show which data programming is changed in ac- cordance with these conditions in terms of data and commands.

1 Basic Office Data

Data Description	Notice
Monitor number	1. AMNON is used in place of AMNO
	2. Telephone number for Monitor number (pilot number) is assigned in ALGNN com-
	mand before the monitor number data assignment.
	3. ACNON is used in place of ACNO
Announcement data	AADTN is used in place of AADT
Back up-UCD data	ASHUN is used in place of ASHU. See “Uniform Call Distribution (UCD) [U-1]” in Fea-
	ture Programming Manual.
Other data	Logical route number (1-254) and telephone number (max. 5 digits) are used.

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