NEC 2400IMX system manual Priority Queuing ACD Programming

PRIORITY QUEUING - ACD

PROGRAMMING

Step 1: ACDTG - Assign the priority order to each ACD route.

PRIORITY: Queue priority of ACD route (1-250) (1>250)

Step 2: ACDPLT - Assign the priority order for ACD calls terminated to each pilot number

TRUNK: Priority order of ACD calls from a trunk (1~250)

INTERNAL: Priority order of ACD calls from a station (1~250)

TRANSFER: Priority order of ACD calls to be transferred (1~250)

NDA-24282 (E)	CHAPTER 5
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