NEC America, Inc
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NEAX2400 IMX
Revision Sheet 2/7
Revision Sheet 3/7
Revision Sheet 4/7
Revision Sheet 5/7
Revision Sheet 6/7
Revision Sheet 7/7
CallCenterWorX-Enterprise ACD System Manual
NEAX2400 IMX
Table of Contents
Table of Contents
Asyd
Acdhs
450
List of Figures
List of Figures
List of Tables
This page is for your notes
Introduction
Some information for commands used with the ACD System
Circuit Card Manual
Located in this manual
General Information
System Specifications
General Information Functional Outline
General Information System Configuration
ELC
CPU
PA-16ELCJ
MIS
Block Diagram of ACD System Dual CPU Configuration
General Information System Capacity
Communication protocol
Physical Interface
TCP/IP
Data Transmission Speed Mbps
4shows the outer view of Dterm Series III Agent Position
Mm ⋅ 223.7 D mm
Over View of Dterm Series E Agent Position
General Information Supervisory Position
This section defines ACD-related terms
Glossary of Terms
ACD Group Configuration NDA-24282
General Information
Concept of Operation Mode
General Information
Contents Static Sensitive Handling Precautions Required
Installation
Installation
Installation Procedures
Connector leads A0 and B0
NAP-200-101 Sheet 2/3 Installation of ACD Agent Position
Key Pads on ACD Agent Position Keyboard Dterm Series E
Leads A0
Key Pads on Supervisory Position Keyboard Dterm Series
Key Pads on Supervisory Position Keyboard Dterm Series E
10 Cable Connection between MIS and PBX
Confirming the amplifiers current drain
13 Connection of Announcement Machine
14 System Configuration when IVR/Host is installed
15shows the cable connection between Host and the PBX
16shows the cable connection between IVR and the PBX
PROGRAM=LOAD System DATA=LOAD
System START-UP Procedure for Adding ACD Features
Installation
Asydl SYS1 INDEX512
Asyd SYS1
INDEX513
INDEX864
Upgrading ACD System from NEAX2400 ICS to NEAX2400 IMX
MIS IBMPC/AT
MAT IBMPC/AT
Installation Upgrading Procedure
This page is for your notes
Switch Setting of ACD Circuit Cards
Explanation of ACD Circuit Cards
PA-CP53 CPU
When this circuit card is mounted in Pimb
Clka
CPU OPE
Copa
Lana
MBR
Reset Push
Down
Sense
SW2 OFF
PIM
Reset Sense SW0
SW1
SW2
PH-PC22 Eapi
LPRJ-A CPRAC-0 CPRAC-1
OPE/MB
Iocope
Clkalm
ACD-MIS
LPRJ-A SW0
Lcma
PH-PC27 Eapi
PH-PC27 LPRJ-A CPRAC-0 CPRAC-1
Circuit card make idle
To 7 bit Sets the non-protocol RS-232C port data length
SW10 For Port SW11 SW12 MIS Port Interface
SW10 5, 6 on only
UP Circuit card make busy
SW11 5, 6 on only
SW12 5, 6 on only
PA-AL16 Almc
SW1 SW5 SW4
For Acdp Single System Configuration
For Acdp Dual System Configuration
Emasup
Down Cpusel Middle
SW4 OFF
Alarm Bus Fixed
SW5
SW6 OFF
SW0 SW1
Emasup Cpusel
SW2 SW4
SW6
PH-PC21 Apint
Down
Single-system configuration or when
When using this circuit card in the Acdp
Connecting this circuit card to No system
Acdp of dual-system configuration
LPRJ-A
PA-PC56-A Copy
OPE
OFF SW0
Sreq
Sreq SW0
APM-A\E
On = System No
OFF = System No
PA-CP54 CPU
COP ALM
CLK ALM
When connecting the ACD System to
Normal Setting
When the data memory of Acdp is to be
For MMG ICS, UMG ICS, UMGx
Memory Parity Alarm not inhibited
Memory Parity Alarm Inhibited
Memory Alarm NMI inhibited
Memory Alarm NMI not inhibited
SW3
RAM
SW4 OFF
On = IMX Systems
APM MBR
On = PA-ME34 Mounted
OFF = PA-ME34 Not Mounted
PA-ME34 Cram
Dmwd
Dmwdk
Data memory area write enable
Data memory area write inhibited
Sets the RAM area to
APM-A\E Dmwdk SW0
PA-IO02-A IOC
Green Remains lit while Port 1 is in on-line state
On LINE1
On LINE0
Green Remains lit while Port 0 is in on-line state
MB REQ
Setting is inhibited
OFF Line
OFF SW3
Data Length 7 bits
Is disabled
Data Length 8 bits
Stop Bit 1 bits
DR signal lead is not to be used to the port
PB terminal becomes plus + when the port
DR signal lead is to be used to the port
CD signal lead is not to be used to the port
RS Connector Leads Accommodation
SW02
OFF Line SW0
PH-BS16 PBI
ACT OPE Pwralm Eqby Pbih Pbil OPE0 OPE1 TR BSY RV BSY
Pwralm
ACT
Eqby
OPE0
Pbil
Pbih
Switch Setting Sheet
PA-GT17 Spgt
Miscme Spgt
SW10
Miscme SW0
Switch Setting Sheet
PA-16ELCDD ELC
PIMU-A
BL0
For using this circuit card as 16ELC
For using this circuit card as 8DLC
When connecting Dterm 24 key type to this
When not connecting Dterm 24 key type to this
LT Connector Leads Accommodation of PIMU-A 1/2 NDA-24282
LT Connector Leads Accommodation of PIMU-A 2/2
LT Connector Leads Accommodation of Pimb 1/2
LT Connector Leads Accommodation of Pimb 2/2
ELC Connector Leads Accommodation of Pimb 1/2 NDA-24282
ELC Connector Leads Accommodation of Pimb 2/2
Connection Diagram
Connection Diagram
PIMU-A
PA-16ELCH 16ELC
PIMU-A
Off when all the power supply circuits are normal
Off when on-line operations are abnormal
Off when the corresponding circuit is idle
Green Remains lit while on-line operations are normal
When APR-J/APA-J is connected
When APR-J/APA-J is not connected
Setting of Speech Level NEAX2400 IMS
Single Port Mode
OFF
LT Connector Leads Accommodation of PIMU-A 1
LT Connector Leads Accommodation of PIMU-A 2
LT Connector Leads Accommodation of PIMU-A 3
When the mode is 8DLC Mode/Dual Port Mode
LT Connector Leads Accommodation of Pimb 1 NDA-24282
LT Connector Leads Accommodation of Pimb 2
LT1,3, 5, 8, 10 Connector
When the mode is 8DLC Mode and the APR-J/APA-J is used
Connecting Route Diagram
PIMU-A SW0
PA-16ELCJ 16ELC
When this circuit card is mounted in Pimk
Palm
Fixed on
SW01 Fixed in the system
SW00 Circuit card make busy
10 LT Connector Leads Accommodation of PIMU-A 1
10 LT Connector Lead Accommodation of PIMU-A 2 NDA-24282 E
10 LT Connector Leads Accommodation of PIMU-A 3
11 LT Connector Leads Accommodation of Pimk 1 NDA-24282 E
11 LT Connector Leads Accommodation of Pimk 2
11 LT Connector Leads Accommodation of Pimk 3 NDA-24282 E
Module Slot no Switch Name Switch Shape Remarks
PA-4DATA 4DAT
Pimb
BL7
BL4
Through No
BL3
MB SW11 Circuit card make busy
When using as announcement equipment only
SW2 for Cir
Cuit No
SW7 OFF
SW8
Start KEY
SW12 Recording from a tape recorder. Write
Circuit No make busy request cancel
WR KEY
Mode
12 LT Connector Leads Accommodation of PIMU-A NDA-24282 E
13 LT Connector Leads Accommodation of Pimb
SW7 SW8 SW9
PIM SW1 SW2 SW3 SW4 SW5 SW6
Down
PA-4DATB DAT
Pime
State or has not been assigned in the system
Mrcs
MB RQ
Compression Law A-law
Compression Law ∝ -law
To be used as external hold tone source
To be used as announcement equipment
Start
SW7
15 LT Connector Lead Accommodation PIMU-A NDA-24282 E
16 LT Connector Lead Accommodation Pime
SW4 SW5
PA-4DATB DAT
PA-4DTLA 4DTL
Rfbs Ecsl Sfbs Rsbs SW0 OPE N-OPE BL3 BL2 BL1 BL0 SW1
Sfbs
Rfbs
Rsbs
Ecsl
17 LT Connector Leads Accommodation of PIMU-A 1/2
PA-4DTLA 4DTL
18 LT Connector Leads Accommodation of Pimb 1/2
18 LT Connector Leads Accommodation of Pimb 2/2 NDA-24282 E
MDF NEAX2400 IMS
PA-CC98 Ether
When mounting in the Pimb
Case of module type
ERR
Sets 0, corresponding to bit 0 of MAC address
DIP Switches
Sets 1, corresponding to bit 0 of MAC address
Sets 0, corresponding to bit 1 of MAC address
SW1 Sets 0, corresponding to bit 11 of MAC address
= Fixed not used Fixed setting When operating
Sets 1, corresponding to bit 11 of MAC address
Rotary SW
Fixed for the system
Circuit Card Mounting Locations/Conditions
PA-GT16 MBB
LAN ALM
Mbrq
SEG
Xfffffh
Circuit card in operating
Down Circuit card make-busy cancel
Status
APM Mbrq
This page is for your notes
Basic Office Data Assignment
Office Data Design
Pattern
Design of UCD station
Back-up UCD for Fusion service
ICT
ICT Link Down
Office Data Design
Office Data Design ACD in a Fusion Network Data Assignment
Acdccv
Acdana
Acdivr
Acdlog
Ccvact
Available
Examples
Data Programming
Office Data Design Multiple Acdps in a Fusion Network
Service Conditions
IMX-U Acdp
→ * See Note 2 in Legend
Only
Fusion Network with Multiple ACDPs Example
Network Configuration of ACD systems NDA-24282 E
Asydl SYS1, INDEX865
FPC no. of the node providing Acdp
PBX Asydl SYS1, INDEX866
Asydn SYS1, INDEX533
Acno
Amno
Aadt
Aokc
Office Data Design
ACD Service Feature
Feature Code Service Name
Feature Code Service Name
None
31A Abandoned Call Search ACD
34A Assistance ACD Agent ACD
Assistance ACD Agent ACD
35A Automatic Answer ACD
Automatic Answer ACD
37A Availability ACD Position ACD
Acdspl Auto Ready After Call
Myline
80A Announcements ACD
AADT/AADTN Acdccv
85A Agent Personal Queue ACD
Agent Personal Queue ACD Operating Procedure
Announcement Number
Means an announcement service is out of service for an
Announcement number for an individual call
Individual call
86A Auto Work Mode for PBX Calls ACD
91A Analog ACD Position ACD
Code
Acdana ACC
Type
ANT
Acdspl Night
93A Alternate Night CCV ACD
133A Agent Anywhere ACD
Asydn
Asydl
20A Break Mode ACD
Adyd Assign Break key to function key
Adyd Assign Trktrbl to function key
21A BAD Call Notifications ACD
35A Call Distribution to Agents ACD
Call Distribution to Agents ACD Operating Procedure
67A Call Transfer to Split Queue ACD
None
68A Call Waiting Indication LCD DISPLAY/CW Lamp ACD
70A Calling Party Identification ACD
Calling Party Identification ACD
108A Call Control Vector ACD
ETA
Ivrdn
Call Control Vector ACD
Call Control Vector ACD
Hang UP
Blank
ETA less than 11 seconds will be considered as 0 second
Operating Procedure
Refer to Assignment of ACD CCV Data in Chapter
110A Call Waiting Lamp with Chime ACD
127A Call Forwarding Split ACD
Call Forwarding Split ACD
191A Call Recover ACD
199A Connection Displays ACD
= single-digit display code 3 thru
Setup the display sequence and timing for the current agent
DD = double-digit display code 10 thru
= number of seconds to display 3 thru 9 seconds, or 0 for
Connection Displays ACD Service Conditions
Queue to Split Pause Announcement Conditional Queue to Split
133A do not Disturb Split ACD
Do not Disturb Split ACD
6A EMERGENCY/RECORDER ACD
EMERGENCY/RECORDER ACD Service Conditions
Onsg = 2 PB, 60 msec. interval
CDN2
CDN6
TCL = 4 Tie Line/Announcement Trunk
Recording Trunk
Aadtn Assign the related data of recording machine
Route number for recording machine
Trunk number for recording machine
10A Function Groups Splits ACD
Priority
25A Flexible ID Codes ACD
Priority for the split assigned in Split 1-250 or Agent’s
Preference level
Flexible ID Codes ACD Service Conditions
See Time of Day/Week Routing ACD T-50A
20A Holiday Scheduling ACD
31A HOT Split ACD
HOT Split ACD Programming
99A Infolink Data Messages ACD
Manage Call
Dialed digits
Split Status/Caller Status Request
Announcement Request
STN
Asdt
TEC
Port
19A LOGON/LOGOFF Position ACD
Digits maximum
Logon ID
48A Language Default ACD
92A Logoff Warning ACD
28A Monitoring ACD Supervisor ACD
Monitoring ACD Supervisor ACD
Akyd Assign MON/BARGE function to a feature key
No manual operation is required
29A Multiple Customer Groups ACD
SYS1, INDEX92
SYS1, INDEX93
Operator Access Code
Default Lauguage
SYS1, INDEX94
Name
79A Multiple Supervisor Groups Splits ACD
Multiple Supervisor Groups Splits ACD Programming
88A MIS Operator Selection ACD
Acdtn OPE no Operator access code Maximum 5 digits
89A Monitor ME ACD
KYN =
As an example
KYI = FKY = Assist
90A MULTI-SPLIT Agent ACD
MULTI-SPLIT Agent ACD
Any Split
Acdlog
12A Night Service ACD
Acdplt Alternate Night CCV
Index
Step
14A NON-ACD Call ACD
10A Overflow ACD
19A Overflow Outside ACD
21A Priority Queuing ACD
Highest Priority Callers Always GO First
Determining Trunk Caller Priority
Priority Queuing ACD Programming
40A Pilot Numbers ACD
45A Personal Emergency and Assist ACD
Personal Emergency and Assist ACD
1A Queuing ACD
This feature is implemented through the programming of CCVs
Queuing ACD Service Conditions
19A Release ACD Position ACD
Akyd Assign Release function to a feature key
CCV Action Ring Delay Argument 1-15 seconds
145A Ring Delay ACD
91A Splits ACD
After ACD Call Mode
Assist Destination
Do Not Disturb Mode
Every position in the ACD may be a member of the same split
Stranded Calls CCV
97A Split Display ACD Position ACD
98A Split Selection ACD
108A Stranded Call Routing ACD
There is no LED indication when the TRK Trbl key is pressed
Akyd Assign TRK Trbl function to feature key
24A Trunk Trouble Report MIS ACD
49A Tally Count ACD
50A Time of DAY/WEEK Routing ACD
51A TALLY-OH Codes ACD
To 3 digits
007# Exits Work mode Sample Displays
005# On an ACD call Sample Displays
006# ACD call Sample Displays
Display time of longest waiting caller for a given split
Vacant, Work, Break, Ready, or on an ACD call
Display number of agents on break for a given split
Change Night mode of a given split
Turn Bad Call Notification MAT print-outs on or off
Require Tally Per Call
85A Tally Required ACD
Variable Queueing
After Call Work Mode Timeout
5A Work Mode ACD
Acdspl Work Mode Restricted
Work mode timer timeout 0-9999 sec
6A Work Mode Time Limit ACD
1A ZIP Tone ACD
ACD Service Features Functional Test Procedures
Call Distribution to Agents C35
Announcements A80
Overflow Outside-ACD O19
Break Mode B21
Emergency/Recorder E6
Availability-ACD Position After Call Work A37
Abandoned Call Search A31 Trunk Trouble Report
Abandoned Call Search
Trunk Trouble Report-MIS T24 MIS Terminal Functions
END
NAP-215-101 Sheet 1/2 ACD Incoming
NAP-215-101 Sheet 2/2 ACD Incoming
NAP-215-102 Sheet 1/1 Call Distribution to Agents
NAP-215-103 Sheet 1/1 Priority Processing
NAP-215-104 Sheet 1/1
Related commands AADT, Acdccv
Trunk call origination
If the weekly schedule No. is set as the incoming path
Place a C.O. trunk call from station a
To station B
NAP-215-107 Sheet 1/1 Overflow
NAP-215-108 Sheet 1/1 Emergency Recorder
NAP-215-109 Sheet 1/1 After Call Work Manual
After
NAP-215-111
NAP-215-112 Sheet 1/1 Auxiliary Work
NAP-215-113 Sheet 1/1 Monitoring-ACD Supervisor
NAP-215-114 Sheet 1/2
NAP-215-114 Sheet 2/2 Night Service
NAP-215-115 Sheet 1/1 Abandoned Call Search
NAP-215-116 Sheet 1/1 Trunk Trouble Report
This page is for your notes
For ACD commands, see .2,ACD Commands in this chapter
PBX and ACD Command Programming
SYS
Asyd Assignment of System Data
SYS Index
Data
= In service 1 = Out of service
ACD in Service Fixed Data
Tcfi timer 0 0 = 2 sec. interval
= Out/In Service
Service. Note
ACD Announcement service 0/1=Out of service/In
OAI/ACD Service Note
= ACD In Service 1 = ACD Out of Service
=Out of Service 1=In Service
CPU ACT/ST-BY Change Function
Acdp No System Mounting Status Indication
Asydl command is comprised with System Data-1, Index
Asydl Assignment of System Data into Local DM LDM
Refer to the programming sheet in the following pages
525 Example Default Gateway Address
Default Gateway Address of External LAN
LDM Local Data Memory usage. Assign data 1
518
B4 = 0, b5 = 0 2 ports
Assign 0 when the ACD service is activated in the self node
B4 = 1, b5 = 0 8 ports
FPC of the node providing IP
Network Data Memory NDM usage. Assign data 1
Asydn Assignment of System Data in NDM
514
533 FPC number of the node that has the standard Vndm
Kind
Aokc Assignment of OAI Key Code
Tone
NND
Trbl
Lens
Asdt Assignment of Station Data
RSC
SFC
System Data Programming Sheet
DAY/NIGHT
Asfc Assignment of Service Feature Restriction Class Data
SFI
RES
Service Feature Restriction Class Data Programming Sheet
Akyd Assignment of Key Data for Dterm
LN PRE
PRI
Pltn
Plstn
No Ringing Sec Not used 30 sec 20 sec 10 sec
FKY
Conference Redial
Answer Feature
Transfer Recall Hold
Speaker
Dterm Key Data Programming Sheet 1/2
Dterm Key Data Programming Sheet 2/2
MNO
Amno Assignment of Monitored Number
NMI
UCD
Chapter
UGN
Amnol Assignment of Monitored Number for LDM
Lmno
Lnmi
Chapter
Nmno
Amnon Assignment of Monitored Number for NDM
NEAX2400 IMX
Nnmi
Chapter
Acno Assignment of Conversion Number Data
Route Number Must be Ring Down Trunk
Monitored Number as programmed in Amno
Route Number Tenant Number Monitored Number MNO
Acnol Assignment of Conversion Number Data for LDM
Lgrt
Logical Route Number 1-254 Must be Ring Down Trunk
Chapter
Acnon Assignment of Conversion Number Data for NDM
Chapter
Msgt
Aadt Assignment of Announcement/Dictation Trunks
Wait
CNT
ANT ANT/DCT Number Type
Availability of Disconnect Timer Available for Type = ANT
Aadtn Assignment of Announcement/Dictation Trunks for NDM
Logical Route Number 1 ~
ANT/DCT Type Number
General
Algnn Assignment of Telephone Number Data for NDM
Data Sheet
Algsn Assignment of Telephone Station Data for NDM
User Tenant
Lens is used to specify the Telephone number Type =
STN is used to specify the Telephone number Type =
Acdtn
Acdccv R, Acdplt R
Total ACD
Amno R, Acno O Acnon O, Aefr R
System
PBX and ACD Command Programming Setting UP the ACD
IMX ACD MAT
Acdtn Assignment of ACD Tenant Data
Answer Timer
Default Language
Tenant Number
Port Assignment
Start Asyd Acdtn Description
END Start Acdtn Description
Delete the Tenant data
Ivrno
Acdspl Assignment of ACD Split Data
Acdspl Assignment of ACD Split Data
Acdspl Assignment of ACD Split Data
Call Recover Time
Stranded Call CCV
HOT Split
Assign the Split data
Start Description Acdtn
END Start Description Acdspl
Remove the Split data
Acdlog Assignment of ACD Receiver ID Code
Language
Login ID
MULTI-SPLIT
Chime
Assign the agent logon ID code range 1 to
Start Description Acdlog
END Start Description Acdlog
Remove the ACD agent logon ID code
Acdpsn Assignment of ACD Position Data
Position Number
ACDPSN, ALL
ACD Number
Split Assignment
Assign the station numbers for the ACD line and the PBX
Start Description
Line
Assign the key data for the ACD position
Acdccv Assignment of ACD CCV Data
Call Control Vectors Tenant Number
Argument
Tenant Number CCV Index CCV Step CCV Action
Digits
IVR Access number maximum
Assigning and Removing Call Control Vectors
Start AADT/AADTN Asdt Acdplt Acdspl Acdccv END Description
Acdplt Assignment of ACD Monitor Number
Route to
Pilot Number
Priority Trunk
Internal
Acdtg Assignment of ACD Trunk Group Data
Trunk Group
TRK
Assign the trunks as ACD circuits
Start Description Acdtg
END Start Description Acdtg
Remove the trunk group data
Access Code
Acdana Assignment of ACD Analog Split Access Code
Tally Code
Break Type
Announcement upon successful operation
Success
Failure
Announcement upon failed operation
Acdivr Assignment of ACD IVR Data
Tenant
IVR port number associated with this directory number
IVR
Schedule
Acdhs Assignment of ACD Holiday Schedule
Start Time Hour
Minute
Start Description Acdws
Acdhc
END Start Description Acdhs
Hour Minute Chapter
Acdhc Assignment of ACD Holiday Calendar
Month
DAY
Assign the Holiday Calendar
END Start Acdhc Description
Remove the Holiday Calendar
Month DAY NDA-24282CHAPTER
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Acdws Assignment of ACD Week Schedule
CCV start time hour
CCV start time minute
10 Assigning and Removing Week Schedule Information
Start Acdplt Acdccv Acdws END Description
Week
Programming
Acdcom ACD Communications Data
System Information
User Settings
System Tenants 1 ~
Time Out Settings
System Information
For External ACD
ACD Backup
IT S E S S IO N
This page is for your notes
System Operations
Operation of Dterm Agent POSITION/SUPERVISORY Position
When ID Code is not Required
ACD Call Manual Answer Mode
System Operations Work Mode
Set/Reset when idle
Set/reset in Work Mode
From Night mode to Day mode
System Operations Assistance
ACD System Restart Processing
Maintenance
System Maintenance
Fault Diagnostics
Fault Recovery Procedure MIS
Bad Call Notification 26-V LAN Interface Error Report
TCP/IP Link Failure
ACD-MIS Lock UP
Index 42, b2 =
MIS has locked up. To be displayed when Asyd command, SYS
NEC ESD
System Message 4 R
03 = Ether + TCP/IP
Ether + TCP/IP
~ 8 IP address
60030
MAY 11
System Message 5 Q ACD-MIS Lock UP NEC ESD
AUG 14
System Message 6 H BAD Call Notification NEC ESD
NDA-24282 E Revision
Bad Call Notification Codes
Supervisor 3888 used Tally-Oh code to force logoff of agent
Agent 78300 used Tally-Oh code to forcibly logoff
Attendant 2 called pilot number 4350 without a held party
20 29 43 A1 00 00 45 58 AA 00 00 00 17 00
1930
System Message 26 LAN Interface Error Report NEC ESD July
Fault Diagnostics
ACD MIS Lock UP
Shown inside Diagnostics procedures
System Operations and Maintenance Manual
When Message, 26-V is displayed
Host is still in abnormal status?
Host is out of order. Repair the Host computer
Fault Recovery Procedure
System Maintenance MIS Fault Recovery Procedures
Acdp
Appendix a Glossary
ACD MAT
IVR
MAT
Maintenance Administration Terminal
CCV
Appendix B Field Values for ACD Screens
PBX
Action Argument Description
MM/DD
Hhmm
None Optional Digits Number
Number. Options are Index CCV index and step number
Splits Designates what splits are allowed All, or up
CCV list To be followed
None Optional Index Step Number
Table B-1 Field Values for ACD Screens 8/8
Available, ⋅ Not available, Not applicable
Appendix C ACD Service in Fusion Network
ACD Service in Fusion Network
NDA-24282APPENDIX C
This page is for your notes
