NEC 2400IMX system manual Tenant Number CCV Index CCV Step CCV Action, Argument

ACDCCV: ASSIGNMENT OF ACD CCV DATA

3. Parameters

ACDCCV

TENANT NUMBER:	1	~ 10
CCV INDEX:	1	~ 900
CCV STEP:	1	~ 20
CCV ACTION:	See Table 7-6.
ARGUMENT:	See Table 7-6.

TRANSFER NUMBER: Each represents a PBX number with a maximum of 22 digits.

Table 7-6 CCV Parameters

	ACTION	ARGUMENT	Remarks
0	Blank	–	Vacant for future use
1	Pause	1-999 sec.	Waiting time before the next step
	Announcement	Announce No. (1-58)	Delay Announcement/Announcement
2			service in Night mode/Announcement
			service on holidays, etc.
3	GoTo CCV	CCV INDEX and STEP	For repeated use
4	Hang up	–	Forced to release
5	Transfer to PBX	Transfer Index Number (1 ~ 10)	Ex. Dialed number of destination station in
			the night mode
6	New Priority	Queue number (1-250)	Change the calls Priority
7
8	Conditional Queue	Split number (1-250)	Split number of destination Note 1
9	Dequeue From	Split number (1-250)	Dequeued from the originally called split
			Note 2
10	Queue to Split	Split number (1-250)	Will connect if Agent is available
11	End CCV	–	CCV is finished
12	If Not Queued	CCV Index and Step Number or	When split queue is full, jump to the
		Busy	designate CCV no. or 0=Busy
13	Skip	Percent to skip (1-99)	The next step is skipped at the rate of
			designated percentage
14	IVR announcement	Announcement No. (1-99)	IVR announcement
	ETA less	ETA threshold value (1-9999)	When ETA value is less than the
15			predetermined threshold value, shift to the
			next step
16	ETA greater	ETA threshold value (1-9999)	When ETA value is over the predetermined
			threshold value, shift to the next step
17	Ring Delay	Delayed time to ringing (0-15	See “RING DELAY [R-145]”.
		sec.)
		NDA-24282	CHAPTER 7
			Page 397
			Revision 1.0