NEC 2400IMX system manual Call Control Vectors Tenant Number

ACDCCV: ASSIGNMENT OF ACD CCV DATA

Call Control Vectors

Tenant Number:	CCV Index:	Remove
Call Control Vectors:	Transfer Numbers
CCV Action	(1)	List
	Argument
1	(2)
		Close
2	(3)
3	(4)
4	(5)
5
6	(6)
7	(7)
8	(8)
9	(9)
10
	(10)
Remove Logon?

2.Precautions

1.GOTO steps should be used with caution to avoid programming an infinite loop.

2.When a call rings at an Agent’s position, the call will not continue through the CCV steps because the call is considered complete.

3.Maximum number of splits which an incoming ACD call can be queued to (accomplished by any combination of QUEUE TO and COND. QUEUE steps) is four/sixteen (before/after the PBX software Series 7400 and ACD software R3).

4.A CCV can be used to define how an incoming call is handled at any time by programming the ACD Week Schedule (ACDWS) and/or the ACD Holiday Schedule (ACDHS) commands.

5.It is recommended that the PAUSE step be programmed after an ANNOUNCEMENT step, and that PAUSE be programmed at least as long as ANNOUNCEMENT.

6.The same CCV number cannot be assigned to multiple ACD tenant numbers.

7.The call is controlled by the CCV by programming multiple PAUSE steps. However, the total time of multiple PAUSE steps should not exceed 999 seconds in a CCV.

CAUTION

Changing a CCV while calls are in progress creates unpredictable results. CCV changes should be made during low traffic periods. Alternatively, a new CCV can be created first and the pilot number can be changed to route to the new CCV.

CHAPTER 7 NDA-24282

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