NEC 2400IMX system manual Upgrading ACD System from NEAX2400 ICS to NEAX2400 IMX

INSTALLATION

5.UPGRADING ACD SYSTEM FROM NEAX2400 ICS TO NEAX2400 IMX

Figure 3-17and Table 3-1show the requirements when upgrading the CallCenterWorX-Enerprise (ACD) sys- tem from NEAX2400 ICS to 2400 IMX.

5.1 HARDWARE AND SOFTWARE REQUIREMENTS

PBX

[1][2]

CPU ACDP

LAN

[4]

DM ACD DM

Client MIS

[8]

Router [9] Server MIS

[5]

[6]

[7]

MAT MIS DB

[3]

IVR/Host

[10]

(See Table 3-1.)

Note 1: [5], [6], [7], [8] are not necessary for the ACD without MIS.

Note 2: [10] is not necessary for the ACD without IVR/Host.

Figure 3-17 Hardware and Software Upgrading Requirements

NDA-24282CHAPTER 3

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