NEC 2400IMX system manual Appendix B Field Values for ACD Screens, Ccv

APPENDIX B FIELD VALUES FOR ACD SCREENS

Table B-1 Field Values for ACD Screens (1/8)

FIELD NAME	DESCRIPTION	VALUES	DEFAULT	REQUIRED
			SETTING	/OPTIONAL
ACD Line	Line that receives all of the ACD calls for this position (via	Up to 5	none	required
	pilot numbers). (Virtual line)	digits
After call	The state the position will be in after finishing a call from this
mode	split. If available mode is selected, the position will become	available/
	available immediately upon disconnect from the previous		available	required
		work
	call. If work mode is selected, the position will go into work
	mode.
Agent priority	Determines whether to use priorities when queueing available	Priorities/	No
queueing	agents.	No		required
			Priorities
		Priorities
Alternate	Specifies the CCV to use for the pilot number’s alternate night	Index:
night	destination.	0 ~ 900
destination		(0 = not	0	optional
CCV		used)
		Step:
		1 ~ 20
Analog agent	Number that invokes an ACD feature for an analog agent.	up to 5	none	required
access code		digits
Analog agent	Break type to be associated with an analog agent access code.	1 ~ 9	none	optional
break type
Analog agent	The feature associated with an analog agent access code.
feature	Possible values are: Logon with ID, Logon without ID,	(see list at	none	required
	Logoff, Ready Mode, Work Mode, Break Mode, Tally Code,	left)
	Trunk Trouble.
Analog agent	Logon ID of agent or supervisor.	up to 9	none	optional
logon ID		digits
Analog agent	Tally code associate with the dialed analog agent access code.	up to 9	none	optional
tally code		digits
Analog agent	The maximum time (in seconds) that an analog agent can stay
work mode	in Work mode. (0 = indefinite.)	0 ~ 9999	0	optional
timeout
Analog	Specifies whether this position is analog or not.	Yes/No	No	optional
position

NDA-24282APPENDIX B

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