NEC 2400IMX system manual Setup the display sequence and timing for the current agent

Models: 2400IMX

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CONNECTION DISPLAYS - ACD

 

Connection Display Tally-Oh Codes

 

 

 

Code

Format

Description

 

 

 

 

 

Setup the display sequence and timing for the current agent.

 

 

D = single-digit display code (3 thru 9)

 

 

DD = double-digit display code (10 thru 29)

 

 

S = number of seconds to display (3 thru 9 seconds, or 0 for

021

021DS# -or- 021DDS#

permanent display)

 

 

The DS or DDS pairs may be repeated up to 5 times, the ‘#’ digit

 

 

must follow the final entry. A very long entry might look like:

 

 

Tally+021-44-54-64-74-84# (pluses and minuses are not actually

 

 

entered, they are shown here for visual separation only)

 

 

 

022

022#

On-line help to show a series of 4-second displays describing the

available displays codes.

 

 

 

 

 

 

 

Demand display of the specified code.

 

 

D = single-digit display code (3 thru 9)

023

023DS# -or- 023DDS#

DD = double-digit display code (10 thru 29)

 

 

S = optional number of seconds to display (3 thru 9 seconds, default

 

 

= 4)

 

 

 

When using display code 3, time in queue merged display, the actual time in queue will be merged with the previous display if possible. The previous display must be 11 characters or shorter for the merge to be allowed (10 or shorter if the time in queue was over 10 minutes). For example, if the agent entered Tally “021-58-38#” the request is to display the Pilot number text for eight seconds and merge the time in queue on the end of the display. If the Pilot number text was “SALES” then the display would show “SALES 0:48” for eight seconds. On the other hand, if the Pilot number text was “APPLICATIONS” (12 characters) then the first display would be “APPLICATIONS” for eight seconds followed by “TIME IN Q 0:48” for eight seconds.

Use display code 4 to force the time in queue display to always be displayed alone, that is, not merged with the previous display even when space permits.

Use a time code of zero seconds to indicate that the final display should remain on the display for the duration of the ACD call. Tally-Oh code 021# can be entered at any time to reset the display to the default information. For example, if the agent entered Tally “021-42-60#” the time in queue will be displayed (alone) for two seconds (code 42) followed by the ANI digits being displayed for the remainder of the ACD call (code 60). All digits beyond the permanent display will be ignored.

CHAPTER 5

NDA-24282 (E)

Page 240

 

Revision 1.0

 

Page 259
Image 259
NEC 2400IMX system manual Setup the display sequence and timing for the current agent, = single-digit display code 3 thru