NEC 2400IMX system manual General Information Supervisory Position

GENERAL INFORMATION

2.6.2SUPERVISORY POSITION

1.Function

The supervisory position is equipped with the agent position functions and the display terminal. It is used as the supervisor of splits to manage the ACD operations by overriding calls to agent positions, call moni- toring, agent position status display, etc.

The supervisor position consists of an ACD agent position and a display with keyboard (MIS terminal). Some supervisor positions are not equipped with the MIS terminal.

*

1 2

43

5

76

8

9

0 #

ACD Supervisory Position (Dterm)

Personal Computer/Data

Terminal Equipment

Note

Note: Distance between ACD Agent position and MIS terminal: Max.15m (49 feet)

Figure 2-6 Supervisory Positions

NDA-24282CHAPTER 2

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