NEC 2400IMX system manual Myline, Acdspl Auto Ready After Call

AVAILABILITY - ACD POSITION - ACD

SERVICE CONDITIONS

Step 1: The after-call mode can be operated whenever a position is occupied.

Step 2: When a position is forced into the Automatic-Work mode immediately after an agent or supervisor logs on, the WORK key must be pressed to begin receiving ACD calls. When the first and all subse- quent ACD calls are received, a split parameter will automatically set the appropriate after-call mode for the position.

Step 3: The conditions for Automatic-Available/Automatic-Work mode can be set on a per-split basis. The operating mode can be changed either from the ACD MAT or from a MIS terminal.

Step 4: During after-call Automatic-Work mode, no ACD incoming calls are allowed to terminate to the ACD position. However, non-ACD incoming calls are terminated or originated from the position’s

MYLINE.

PROGRAMMING

Assign “WORK” key to the agent position.

AKYD - Assign AUTO/MAN to a function key.

ACDSPL - AUTO READY AFTER CALL

Note: Work mode may be canceled and reset by the manual operation even if AUTO READY AFTER CALL is programmed in ACDSPL.

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