NEC 2400IMX system manual Time Out Settings

SYSTEM INFORMATION

Time Out Settings

1.Function

This command maintains the ACD’s system data for time out information. It allows custom programming of some timers used by the ACD. This data is critical to the operation of the ACD and should be modified with extreme caution.

Note: Using the system defaults for Time Out Settings is highly recommended. Information on this screen should only be modified at the direction of a NEC Technical Support Associate.

System Data

User Settings Tenant Settings Time Out Settings

Agent Busy Loop Time:	10	Emergency Retry Time:	5
IVR Reclaim Retry Time:	5	Call Complete Delay:	7
IVR Maximum Ring Time:	20
Wait Time
Announcement:	4	Force Release:	7
Called Release:	7	Monitor:	10
Call Complete:	7	OAI Release:	7
Call Monitor 1:	4	IVR Reclaim Call:	7
Call Monitor 2:	7	Call Recover:	7
Connect Call:	7	Status Check:	7
Connect Error Audit:	10

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Agent Busy Loop Time:	5 to 15
IVR Reclaim Retry Time:	3 to 10
IVR Maximum Ring Time:	5 to 40
Emergency Retry Time:	3 to 10
Call Complete Delay:	3 to 15
Wait Time
Announcement:	2 to 10
Called Release:	3 to 15
Call Complete:	3 to 15
Call Monitor:	2 to 10
Call Monitor 1:	3 to 15
Call Monitor 2:	3 to 15
Connect Call:	3 to 15
Connect Error Audit:	5 to 15
Force Release:	3 to 15
CHAPTER 7	NDA-24282
Page 420
Revision 1.0