NEC 2400IMX system manual Concept of Operation Mode

GENERAL INFORMATION

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Supervisory

Night Mode

Day Mode

Night Mode

Position

“Night”

key pressed

“Night”

key pressed

Agent

Unavailable

Available

Unavailable

Position 1

Break

Break

“Log ON/OFF”

key pressed

“Break”

“Break”

“Log ON/OFF” key pressed

key pressed

key pressed

Agent

Unavailable

Available

Break

Break

Unavailable

Position 2

“Log ON/OFF”

key pressed

“Break”

“Break”

key pressed

key pressed

“Log ON/OFF”

key pressed

Available

(Ready Mode)

Figure 2-9 Concept of Operation Mode

•Day/Night Mode

The day and night mode determine the destination of incoming ACD calls on a per-split basis. Set the day mode when starting the ACD call reception service, and set the night mode to end the ACD call reception service in the evening or before the agent leaves position.

•Ready Mode

This is the status of an ACD position (including group or system supervisory position) after starting the reception service. In this state, the position can answer ACD calls.

•Work Mode

This is the state of an ACD position (including supervisory position) in which it restricts the termination of incoming ACD calls. The agent may then perform nonverbal tasks, such as the creation of a business slip. The Work mode can be set either automatically at the end of conversation with an incoming call (Automatic After Call Work mode) or manually by pressing the “Work” key as needed.

NDA-24282 CHAPTER 2

Page 17

Revision 1.0