NEC 2400IMX system manual NAP-215-109 Sheet 1/1 After Call Work Manual

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-109

Sheet 1/1

After Call Work (Manual)

START

Log off all ACD agent and supervisory positions, then log on only one position.

Agent Position	ELC/DLC
	COT
	LC
	A
	B
	C
	D

C.O. trunk incoming.

•Place C.O. trunk call from station A to station C. Incoming at ACD agent position.

Answering by ACD agent position.

After Call Work activation.

• Press the WORK key so that the WORK lamp illuminates.

C.O. trunk incoming.

• Place a C.O. trunk call from station B to station D.

Release by ACD agent position.

• The agent position can end communication with station A by pressing the RELEASE key.

Confirmation of After Call Work mode.

• Check that, when the agent position release, the next call is not terminated at it.

Release of After Call Work mode.

•Press the WORK key again so that the WORK lamp goes out. Incoming at ACD agent position.

Answering by ACD agent position.

•The agent position starts communication with station B. Release by ACD agent position.

Apply the test procedure above to all splits.

END

NDA-24282 (E)	CHAPTER 6
	Page 323
	Revision 1.0