NEC 2400IMX system manual ACD System Restart Processing

SYSTEM OPERATIONS

2.11 MONITORING/SUPERVISORY OVERRIDE

With the following procedure, the supervisory position can monitor a conversation between an agent position and ACD caller at any time, and can join the call by overriding if required.

START

Monitoring

Place Supervisor into the “Work” mode.

Supervisory presses the MON/BARGE key.

The lamp blinks.

MONITOR NUMBER? is displayed.

Dial the ID code of the agent to be monitored, or dial 0 followed by the non-ACD call station number of the agent position, and #.

(Monitoring)

Press MON/BARGE key again.

BARGE? is displayed.

Supervisory Override

Dial 1 and #.

The MON/BARGE lamp blinks.

(Three-way conference call between the ACD call, agent position and supervisory position).

Press the RELEASE or MON/BARGE key to end overriding. “CONF” lamp goes off and Return to Monitoring.

END

3.ACD SYSTEM RESTART PROCESSING

Since the ACDP is incorporated in the NEAX2400 IMX, perform the restart procedure of the NEAX2400 IMX referring to the “Installation Manual” or “System Operations and Maintenance Manual”.

CHAPTER 8 NDA-24282

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Revision 1.0