NEC 2400IMX system manual After

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-110

Sheet 1/1

After Call Work (Automatic)

START

Log off all ACD agent and supervisory positions, then log on only one position.

Agent Position	ELC/DLC
	COT
	LC
	A
	B
	C
	D

Office data change.

•Using the ACDSPL command, assign 0 (Automatic After Call Work mode setting) to parameter

AFTER.

C.O. trunk incoming.

•Place a C.O. trunk call from station A to station C. Incoming at ACD agent position.

Answering by ACD agent position.

C.O. trunk incoming.

• Place a C.O. trunk call from station B to station C.

Release by ACD agent position, automatic setting of After Call Work mode.

• Check that, when the agent position release, the After Call Work mode is set automatically.

Release of After Call Work mode.

•Press the WORK key so that the WORK lamp goes out. Incoming at ACD agent position.

Answering by ACD agent position.

•The agent position starts communication with station B. Release by ACD agent position.

Release of office data.

Apply the test procedure above to all splits.

END

CHAPTER 6	NDA-24282 (E)
Page 324
Revision 1.0