NEC 2400IMX system manual Pbx

FIELD VALUES FOR ACD SCREENS

Table B-1 Field Values for ACD Screens (2/8)

FIELD NAME	DESCRIPTION	VALUES	DEFAULT	REQUIRED
			SETTING	/OPTIONAL
Answer mode	Determines how the position can answer ACD calls for this
	split. If Manual is selected, the position must answer calls	manual/
	manually by pressing the Answer button or the ACD Line key.		manual	required
		auto
	If Auto is selected, calls are connected automatically; the
	position will hear Zip Tone when a new call is connected.
Assist	The directory number that will be dialed when an agent	Up to 5
directory	presses the Assist button while on an ACD call.		none	optional
		digits
number
Assist key is:	Defines the function of the Assist key.	Assist/	Assist	required
		Monitor
Auto work	Automatic work mode, which removes the position from
mode for IC	receiving ACD queued calls while receiving an incoming call	Yes/No	No	required
PBX	on the PBX line.
Auto work	Automatic work mode, which removes the position from
mode for OG	receiving ACD queued calls while placing an outgoing call on	Yes/No	No	required
PBX	the PBX line.
Break type	Specifies whether agents should be prompted for break type	1 (no
	when entering Break mode.	prompt)/	1	required
		9
		(prompt)
Call recover	Sets the amount of time (in seconds) an ACD call can ring at
time	an agent position before being recovered. (0 = feature not	0 ~ 255	0	optional
	used)
Call waiting	Defines how the call waiting chime will function for personal	Off/
chime	queue calls. Off = no chime. First = chime will sound for the
		First/	Off	required
(ACDLOG)	first call placed in queue. All = chime will sound for each call
		All
	placed in queue.
Call waiting	The minimum number of calls in queue to this split before the	0 ~ 999
light	call waiting lamp will light steadily.		0	optional
		(0 = off)
threshold
Call waiting	The minimum number of calls in queue to this split before the	0 ~ 999
flash	call waiting lamp will flash.		0	optional
		(0 = off)
threshold
CCV index	The index (reference number) to a specific CCV.	1 ~ 900	none	required

APPENDIX B NDA-24282

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