FLEXIBLE ID CODES - ACD

F-25A FLEXIBLE ID CODES - ACD

GENERAL DESCRIPTION

ID codes are used by agents and supervisors to access the ACD system. A considerable amount of information is programmed for each agent’s ID code and this information is used by the ACD system to determine which calls the agent will be handling after logging in and which features the agent will have access to.

Some of the parameters programmed in ACDLOG for each logon ID are described in the table below.

For more details, see ACDLOG in Chapter 7.

Logon ID Characteristics

Logon ID:

From 2 digits to 9 digits

LANG (Default Language):

English

 

Japanese

 

Spanish

 

Italian

 

French

 

German

NAME (Agent Name):

Specify a name for use in displays

SPLIT (Available Split or Splits to logon):

Specify a maximum of 16 split Nos. (1-250)

PRIORITY:

Priority for the split assigned in SPLIT (1-250) or Agent’s

 

Preference level (1-99)

Multi-split Allowed:

Allow or Restrict multiple simultaneous splits

Personal Pilot Number:

Specify a directory number for Personal Queue

Personal Queue Depth:

from 0 to 999 calls may be in queue

Personal Queue Forward CCV:

Specify a CCV for alternate handling

Personal Queue Timeout:

from 1 to 9999 seconds

Personal Queue Timeout CCV:

Specify a CCV for alternate handling

Personal Queue Chime:

Call Waiting in queue chime On or Off

Personal Assist:

Specify destination for Assist

Personal Emergency:

Specify destination for Emergency

Refer to Multi-Split Agent - ACD [M-90A]and Split Selection - ACD [S-98A]for information on how an ID code determines the split.

OPERATING PROCEDURE

None

NDA-24282 (E)

CHAPTER 5

 

Page 249

 

Revision 1.0

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NEC 2400IMX 25A Flexible ID Codes ACD, Priority for the split assigned in Split 1-250 or Agent’s, Preference level