NEC 2400IMX system manual 1A ZIP Tone ACD, None

ZIP TONE - ACD

Z-1A ZIP TONE - ACD

GENERAL DESCRIPTION

When an agent is operating in Automatic Answer - ACD [A-35A]mode, the system will provide an audible burst of tone to the agent’s receive audio path before connecting an incoming ACD call.

OPERATING PROCEDURE

The operation of this feature from the agent or supervisory position is as follows:

From Manual Answering status:

1.The AUTO/MAN key is pressed.

2.AUTO ANSWER is displayed.

3.The AUTO/MAN lamp lights steadily.

4.The agent hears Zip Tone when an ACD call is connected.

SERVICE CONDITIONS

1.Tones:

a.Normal ACD calls are introduced by a single burst of tone.

b.Calls which may require special handling, calls which have overflowed from another split, calls which were call forwarded from another split by that split’s supervisor, and calls transferred by agents or other business stations are introduced by two bursts of tone.

PROGRAMMING

None

CHAPTER 5	NDA-24282 (E)
Page 310
Revision 1.0