NEC 2400IMX system manual Service Conditions

OFFICE DATA DESIGN

Service Conditions

1.ACDP can be accommodated in all fusion nodes.

2.The maximum number of Status Monitoring Requests to a terminal (including Trunk) is decided by the system data (maximum of eight ports available including ACDP, UAP*). Note that the normal operation is not guaranteed if Status Monitoring is requested to a terminal from more than the number of ports (for example, the case DID Trunk is managed by more than the designated number of ACDPs). Do not establish such a network configuration.

*UAP for Status Monitoring Request using SMFR. Status Monitoring Request from UAP is available by using the ports other than ports used for Status Monitoring Request from ACDP.

3.Multiple ACDPs can be used for “ACD Trunk for Fusion” and ACD stand-alone (the ACDP provides ACD function in the self-node only) in a Fusion Network. However, only one ACDP can be used for “AGENT ANYWHERE” in a Fusion Network.

4.The destination node (ACDP) for ACD incoming calls is designated on a monitor number basis using ACD- PLT command (ACD trunk basis). Note that the same monitor number cannot be assigned at multiple nodes using ACDPLT).

5.Agent positions to be controlled from different ACDPs cannot be accommodated in a node.

Both ACDPs in Node 1 and Node 2 cannot control ACD positions in Node 3.

	Node 1
Node 2	Node 3
	ACDP
ACDP

NDA-24282 (E) CHAPTER 5

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