NEC 2400IMX system manual 110A Call Waiting Lamp with Chime ACD, None

CALL WAITING LAMP WITH CHIME - ACD

C-110A CALL WAITING LAMP WITH CHIME - ACD

GENERAL DESCRIPTION

An optional chime is available, on a split-wide basis, as a companion audio signal to the visual signals offered by the CW lamp (Call Waiting). The CW lamp can be programmed to light or flash when a given quantity of calls reside in a split queue. There are separate thresholds for lighting the lamp and for flashing the lamp. Refer to Call Waiting Indication - LCD Display/CW Lamp - ACD [C-68A]for related information. If the chime is selected, the chime will sound at each agent position which is in the Work mode at the time the CW lamp is lit, and at the time the CW lamp begins to flash.

The chime is composed of two half-second beeps, which are separated by a half-second of silence.

780 Hz. tone 0.5 sec. 780 Hz. tone

silence

OPERATING PROCEDURE

None

SERVICE CONDITIONS

1.The chime will sound only at a position where the agent is in Work mode.

2.The volume of the chime is controlled by the ringer volume switch on the Dterm instrument.

3.The use of the chime is indicated through an ACD MAT command. The command data is on a split-wide basis.

PROGRAMMING

ACDSPL - Make the CW lamp with chime service available for each split.

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