NEC 2400IMX system manual Acdspl Assignment of ACD Split Data

ACDSPL: ASSIGNMENT OF ACD SPLIT DATA

16.Answer mode setting determines if a call is automatically connected following a zip tone or if the agent must manually answer the incoming call by pressing the ANSWER key.

17.A split can be set up so that agent priority queueing can be used if desired.

18.This split can be set up as a Hot Split if desired.

19.A CCV can be assigned for calls stranded in queue.

20.The split can be programmed so that a call which rings at an agent’s phone for a long time can be recovered and requeued.

21.When assigning AUTO WORK ON RING or AUTO WORK ON DIAL OUT, do not set the WHILE ON PBX CALL Time Out if the AUTO WORK MODE CANCEL Timer is to be restricted.

CHAPTER 7 NDA-24282

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