NEC 2400IMX system manual Acdtn Assignment of ACD Tenant Data

ACDTN: ASSIGNMENT OF ACD TENANT DATA

ACDTN: Assignment of ACD Tenant Data

1.Function

This command is used to assign, list, and print the following data for an ACD tenant:

[1]Tenant Number

[2]Tenant Name (optional)

[3]The number (maximum) of splits (per tenant)

[4]Default Language

[5]Operator Access Code

[6]IVR Pilot Number

[7]Outbound Answer Timer

[8]Agent Personal Queue Parameters:

Announcement Number and Overflow/Forward Priority.

Tenant data gives the user an identity within the ACD system. It also allows the tenant to determine the number of splits that will be needed for ACD operations.

Tenant Data

Tenant Number:		1	Name ACD FPC40			Remove
Splits: 50		IVR Plot Number
					Outbound Answer Timer:
30
Operator Access Code:	0			Default Language: English		List
Agent Personal Queues						Close
				I/O Port Assignment:
Announcement Number:			1	COM1		COM2
Overflow/Forward Priority: 1				COM3
				Off	MIS	Infolink
Remove Tenant?

2.Precautions

1.The ACDTN data is one of the most important data for ACD system configuration. The user must program the NSPL data carefully to lessen the need for future changes. If the NSPL data is changed, all data concerned with ACD function must be changed also.

2.Since data related to MIS connection is assigned using TN 1, the following data must be set even when TN 1 is not used for the ACD system.

TN=1, NSPL=1, PRI=1, LANG=0 *the data to be entered in other parameter is optional

3.For the maximum number of splits per ACD, see Section 2.3.1, “System Capacity” in Chapter 2.

4.Remove menu selection is not applicable for this command.

5.Assign the number of tenants for whole system including Business/Hotel features (SYS1, Index8).

CHAPTER 7 NDA-24282

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Revision 1.0