NEC 2400IMX Acdpsn, All, Position Number, ACD Number, Split Assignment, Analog Agent Position

ACDPSN: ASSIGNMENT OF ACD POSITION DATA

9.One of the following conditions must be met before using this command.

•ACD line number and PBX line number are assigned using the ASDT command

•ACD line number and PBX line number are assigned using the ALGSL command

•ACD line number and PBX line number are assigned using the ALGSN command

10.The relationship between ACDLOG and ACDPSN is shown in Table 7-5.

Table 7-5 Programming Considerations

	LOGON TO A SPECIFIC SPLIT		LOGON TO MULTIPLE SPLITS
ACDLOG	MULTI-SPLIT=NO	MULTI-SPLIT=NO	MULTI-SPLIT=YES	MULTI-SPLIT=YES
	(Single logon)		(Multi logon)
		(Single logon)		(Multi logon)
	Max. 16 split is		Max. 16 split is
		Any is programmed		Any is programmed
	programmed in		programmed in
		in ACDLOG		in ACDLOG
ACDPSN	ACDLOG		ACDLOG
	If Logon ID list	The Specified Split in	If one of the splits on	Not valid, WILL NOT
SPLITS	contains the Specified	ACDPSN will be	the list is allowed by	ALLOW LOGON to
	Split in ACDPSN, the	ALLOWED to Logon	ACDPSN, ALL	the system.
(SPECIFIED)	Agent will be	to the system.	SPILITS ARE
	ALLOWED to Logon		SERVICED.
	to the system.
SPLIT	System prompts for a	Not valid, WILL NOT	Will Allow Logon to	Not valid, WILL NOT
	Split, from ACDLOG.	ALLOW LOGON to	the Splits allowed in	ALLOW LOGON to
(ANY SPLITS)	Agent must select one	the system.	ACDLOG.	the system.
	Split from the list.

3. Parameters
TENANT NUMBER:	Tenant Number (1 to 10)
POSITION NUMBER:	Number of PBX Line (My Line)
ACD NUMBER:	Number of ACD Line [Virtual Line (maximum of five digits)]
SPLIT ASSIGNMENT:	Any or specified specific split
	Split Number (1 ~ 250)
	(only used if SPLC=1)
ALLOW SUPERVISOR TALLY-OHS: Allow/Do Not Allow
ANALOG AGENT POSITION:	No/Yes

Note: The List up program will scan both My-Line and ACD line positions within the range designated in the List up command.

NDA-24282CHAPTER 7

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