NEC 2400IMX system manual NAP-215-113 Sheet 1/1 Monitoring-ACD Supervisor

ACD SERVICE FEATURES FUNCTIONAL TEST PROCEDURES

NAP-215-113

Sheet 1/1

Monitoring–ACD Supervisor

START

ELC/DLC

Supervisory Position

ELC/DLC

Agent Position

LC

A

B

COT

C.O. trunk incoming.

•Place a C.O. trunk call from station A to station B. Incoming at ACD agent position.

Answering by ACD agent position.

Monitoring Activation from Supervisory Position

(1)Press the MON key on the supervisory position.

(2)Dial Agent ID code+# or 0+Agent position station No. for non-ACD calls+#.

Monitoring.

•The supervisory position can monitor the conversation between station A and the agent position.

•The supervisory position can monitor the call but cannot join the conversation.

Supervisory Override Operation

•Press the MON key on the supervisory position again. “BARGE?” is displayed. Note

•The agent position and the call originator (station A) hear the warning tone.

Release.

Apply the test procedure above to all splits.

END

Note: If one of the following operation is performed at this time, monitoring is abandoned.

•Dial “1” + “#” (A three-party conference will be established.)

•Press MON key again

NDA-24282 (E)	CHAPTER 6
	Page 327
	Revision 1.0