NEC 2400IMX system manual ICT Link Down

OFFICE DATA DESIGN

When a UCD group is organized by ACD positions in multiple nodes, ACD incoming calls cannot be distributed to ACD positions in the node where UCD controlling station is not accommodated when the link connecting the nodes is down.

ACD incoming calls terminated at the trunk in Node B are distributed to UCD group members in Node B.

Node A

(provides ACDP)

NEC

Public

Network

	Node B
ICT	LINK DOWN
	NEC

ICT

ACD incoming call

Public Network

.....

UCD Group of ACD Positions

UCD Distribution NG

.....

UCD Distribution OK

UCD

Controlling Station

ACD incoming calls are not distributed to any position and the caller hears the reorder tone.

Public

Network

Node A

(provides ACDP)

NEC

	Node B
ICT	LINK DOWN
	NEC

ICT

ACD incoming calls

Public

Network

UCD Controlling

Station

..... .....

UCD Distribution NG

UCD Group

NDA-24282 (E) CHAPTER 5

Page 179

Revision 1.0