NEC 2400IMX system manual Examples, Available

OFFICE DATA DESIGN

2.2.1ACD TRUNK IN A FUSION NETWORK

General Information

To use the ACD services in a Fusion Network, any ACD calls can be picked up from ACD positions in a node providing ACDP using ACD trunk in the remote node.

Note: ACD calls terminated at the trunk in the remote node can be handled by ACD positions in any node (irrespective of the self or remote node, or providing ACDP or not.) since the PBX software Series 7300. For details, see [A-133A] Agent Anywhere - ACD in Section 3 of this chapter.

Network Configurations:

Examples:

AVAILABLE

(a) One ACDP manages all nodes in

(b) Two ACDPs manage individual system at each.

Fusion network

• ACDP2 manages only PBX4. (PBX4 is ACD stand-alone system.)

PBX

PBX

ACDP

PBX1

PBX2

ACDP1

ACD for Fusion

PBX

PBX

ACDP2

PBX3

PBX4

ACD for Fusion

Fusion Network

Fusion Network

UNAVAILABLE

(c) Two ACDPs manage the same nodes in Fusion network.

Multiple ACD for Agent Anywhere cannot exist in a Fusion Network.

PBX1		PBX2		ACDP1
			ACD for Fusion
				ACDP2
PBX3		PBX4
			ACD for Fusion
	Fusion Network

CHAPTER 5	NDA-24282 (E)
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