NEC 2400IMX system manual From Night mode to Day mode

SYSTEM OPERATIONS

2.7 CALL TRANSFER

Use the following procedure to transfer an ACD call to another split.

START

Press the XFER key.

Special Dial Tone (SPDT) is heard.

XFR (Dterm Series III) or XFR OPE (Dterm Series E) is displayed.

Dial the ACD monitoring number of the transfer destination split.

The call is immediately connected to one of the idle stations in the transfer destination split.

If all stations in the transfer destination split are busy, the transfer originator hears the Ring Back Tone (RBT) and should wait for an answering agent or release the call to complete the transfer.

END

2.8 NIGHT SERVICE

When the shift is over, the supervisory position can perform the following procedure to switch the entire split into the Night mode.

(a) From Day mode to Night mode

START

The supervisor presses the NIGHT key.

The lamp blinks, and ENTER NIGHT/FWD? is displayed.

Dial 1 followed by the # key.

The lamp lights, and the split is switched to Night mode.

New incoming calls are no longer queued, and calls which have already been queuing are connected as soon as an agent position becomes idle.

END

(b) From Night mode to Day mode

START

The supervisor presses the NIGHT key.

The lamp blinks, and EXIT NIGHT? is displayed.

Dial 1 followed by the # key.

The lamp goes out, and the split is switched to Day mode.

END

CHAPTER 8 NDA-24282

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Revision 1.0