NEC 2400IMX system manual 21A BAD Call Notifications ACD, Adyd Assign Trktrbl to function key

BAD CALL NOTIFICATIONS - ACD

B-21A BAD CALL NOTIFICATIONS - ACD

GENERAL DESCRIPTION

Bad Call Notifications are printed on the PBX system’s MAT printer when they occur. Even though the name indicates that some serious error has occurred there are several “Bad Call Notifications” which are for informational purposes only and do not really indicate an error situation. The term “Bad Call Notification” cannot be changed but ACD users should consider the 6-H reports as “ACD Information Report” regardless of what the header information says. For details about system message “6-H”, see Section 3.2.3 in Chapter 9.

OPERATING PROCEDURE

Step 1: The noise or an error occurs in the communication or the agent wants to see the information of the connection in progress.

Step 2: The agent presses the TRKTRBL key during handling the call.

Step 3: The ACD information report is printed on the PBX system’s MAT printer.

PROGRAMMING

Step 1: ADYD - Assign “TRKTRBL” to function key.

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