NEC 2400IMX system manual Automatic Answer ACD

AUTOMATIC ANSWER - ACD

Step 7: The answer mode change can be operated at any time a position is occupied. AUTO ANSWER parameter in ACDSPL determines the default setting for this feature for a particular split each time an agent or supervisor logs in.

Step 8: Agents can be restricted from changing their answer mode by not assigning an AUTO/MAN key to the agent position. In that case, the split default will remain in effect.

Step 9: When a Dterm is left on hook in the auto answer mode, the ACD line will ring as if it were set to the manual answer mode.

PROGRAMMING

Step 1: ACDSPL - Assign whether the default ANSWER mode is automatic or manual after logging on.

Step 2: In AKYD, assign “AUTO/MAN” key to change the answer mode.

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